Refund policy

Effective date: October 29, 2026

This policy applies to purchases from Alien Industrial Solutions, doing business as NowServingEarth and Alien Fab Lab, of Idaho Falls, Idaho ("we," "us," "our"), made through NowServingEarth.com.

We sell two kinds of products:

  • Items bought online: accessories, parts, consumables, materials and other products you buy through checkout on our website.
  • Quoted machines: laser, CNC and other machines and systems sold through a written quote.

If your written quote or order confirmation says something different from this policy, the quote or order confirmation controls for that order.

A manufacturer's own warranty or return terms may also apply to its products; where provided, they are on the brand or product page. The manufacturer's warranty terms govern warranty claims, while this policy governs returns and refunds.

1. Returns of items bought online

You may return an item bought online within 30 days of delivery if it is unused and in its original packaging, with all parts, accessories, manuals and paperwork included.

  • Unopened items: No restocking fee.
  • Opened items: A 15% restocking fee applies to items that have been opened but are otherwise unused and complete.
  • Return shipping: You pay return shipping, unless we sent you the wrong item or the problem was our error (see Section 6). Please pack the return carefully and use a trackable shipping method; items damaged in return transit because of poor packing may not be eligible for a full refund.
  • Original shipping charges: Original shipping and freight charges are not refundable, unless we sent you the wrong item or the problem was our error.

2. Items that cannot be returned

  • Consumables and materials once opened (for example lenses, nozzles, protective windows, wire, gas fittings, sheet and stock materials, and similar items).
  • Custom or special-order items, including items ordered, built or configured to your specifications.
  • Quoted machines once ordered. See Section 5.

3. How to start a return

  1. Email us at info@alienindustrialsolutions.com within 30 days of delivery with your order number, the item(s) you want to return, and the reason.
  2. We will reply with return instructions and the address to ship to. Please do not send items back without contacting us first; returns sent without instructions may be delayed or refused.
  3. Ship the item back as instructed and send us the tracking number.

4. Refunds

Once we receive your return, we will inspect it and email you to let you know whether the refund is approved. Approved refunds, less any restocking fee and non-refundable shipping charges, are issued to your original payment method. Your bank or card issuer may take several business days to post the refund to your account.

If a returned item is used, damaged, incomplete, or not in its original packaging, we may refuse the return or issue a partial refund. We will contact you before doing so.

5. Quoted machines

Deposits, payment terms and cancellation terms for quoted machines are set out in each written quote. The remaining balance must be paid in full, or approved financing agreed upon and funded, before a machine ships. Quotes are valid for 30 days unless the quote says otherwise. Once a quoted machine has been ordered, it cannot be returned. If a quoted machine arrives damaged, follow Section 6 and file a claim with the carrier.

6. Damaged, defective or wrong items

All shipments are FOB shipping point (origin): title and risk of loss pass to you when the carrier picks up your order at our shipping point or the manufacturer's. See our Shipping Policy.

  • Inspect your delivery before you sign. For freight deliveries, check the crate or pallet and write any visible damage on the freight bill or delivery receipt before signing it. If you sign for a shipment as received in good condition, it can be much harder to recover the loss from the carrier.
  • Report damage within 48 hours of delivery. Email info@alienindustrialsolutions.com with your order number, a description, and photos of the item, the packaging and the delivery receipt. This applies to visible damage and to damage you discover after unpacking.
  • Keep all packaging (crates, pallets, boxes and packing material) until the claim is resolved. The carrier may need to inspect it.
  • If we sent the wrong item, let us know within 48 hours of delivery and we will arrange the correction.

Damage or loss in transit: Claims for items damaged or lost in transit are filed by you with the carrier. We will help by providing documentation such as the bill of lading, invoice, packing list, and product values.

Wrong items or our errors: If we sent the wrong item, or an item is defective or incomplete because of our own error (for example, a packing or order error), we will repair, replace or refund it, and we will cover the return shipping. Manufacturing defects are handled under the manufacturer's warranty (see Section 7).

7. Warranty

Products are covered by the manufacturer's warranty for that brand, or as stated in your quote. We do not provide a separate warranty of our own beyond the manufacturer's warranty. For a warranty problem, contact us and we will help you work with the manufacturer.

8. Contact

Alien Industrial Solutions (NowServingEarth / Alien Fab Lab)
Idaho Falls, Idaho
Email: info@alienindustrialsolutions.com

These policies are under review and may be updated.