Shipping policy

Effective date: October 29, 2026

This policy applies to orders from Alien Industrial Solutions, doing business as NowServingEarth and Alien Fab Lab, of Idaho Falls, Idaho ("we," "us," "our"), placed through NowServingEarth.com.

We ship two ways: parcel for accessories, parts, consumables and other smaller items, and LTL freight for machines and other large or heavy items.

All shipments are FOB shipping point (origin). This means title and risk of loss pass to you when the carrier picks up your order at our shipping point or the manufacturer's. See Section 7.

A manufacturer's own shipping terms may also apply to its products; where provided, they are on the brand or product page. Where they conflict, this policy, including FOB origin and payment before shipment, governs shipping.

1. Where we ship

We ship to addresses in the United States. For delivery to any other destination, email us for a quote before ordering.

2. Payment before shipment and processing time

  • Payment comes first. No order ships until we have received full payment, or approved financing that has been agreed upon and funded.
  • Parcel items usually ship within 1–3 business days after your order is placed and payment is confirmed. Business days are Monday through Friday, excluding holidays.
  • Machines ship on the schedule stated in your quote or order confirmation, once the remaining balance is paid in full or approved financing is funded.

You will receive an email with tracking information when your parcel order ships.

3. Shipping costs

  • Parcel items: Shipping charges are shown at checkout before you pay.
  • Machines and freight items: Freight charges are quoted separately and shown on your quote or order confirmation.

4. Freight delivery of machines

Machines ship by LTL (less-than-truckload) freight as quoted. Machines are typically crated or palletized and can be very heavy, so please plan ahead:

  • Unloading is your responsibility. Unless liftgate service or a delivery service is included in your quote, you are responsible for unloading the shipment from the truck and for any forklift, rigging, or equipment needed to move it.
  • Liftgate and delivery services are available only when quoted. Liftgate service lowers the shipment to the ground at the truck; it does not include moving it inside or setting it in place.
  • Scheduling and access: The carrier will usually contact you to schedule delivery. Make sure someone is available to receive the shipment and that the site can be reached by a freight truck. Extra charges from the carrier for redelivery, storage, waiting time, or delivery-site limits that were not included in the quote are your responsibility.
  • Inspect before you sign. Check the shipment while the driver is present and write any visible damage on the freight bill or delivery receipt before signing. Take photos.

5. Delivery times are estimates

Shipping and delivery times are estimates, not guarantees. Carrier delays, weather, manufacturer production schedules and other events outside our control can affect delivery. If we learn of a significant delay to your order, we will let you know.

6. Damaged, lost or wrong shipments

  • Report within 48 hours. Email info@alienindustrialsolutions.com within 48 hours of delivery with your order number and photos of any damage, missing items, or wrong items.
  • Note damage before signing. Write any visible damage on the freight bill or delivery receipt before signing, and keep all packaging until any claim is resolved.
  • Damage or loss in transit: Because shipments are FOB shipping point, claims for damage or loss in transit are filed by you with the carrier. We will help by providing documentation such as the bill of lading, invoice, packing list, and product values.
  • Lost parcels: If your tracking shows a parcel as delivered but you did not receive it, you file the claim with the carrier, and we will help with the documentation.
  • Wrong items or our errors: If we sent the wrong item or made a packing or order error, we will make it right. See our Refund & Returns Policy.

7. FOB shipping point: title and risk of loss

All shipments are FOB shipping point (origin). Title and risk of loss or damage pass to you when the carrier picks up your order at our shipping point or the manufacturer's. From that point, the carrier is responsible to you for damage or loss in transit, and any claim is filed by you with the carrier. We will help you with documentation for the claim.

8. Address accuracy

Please make sure your shipping address is complete and correct. If a shipment is returned or must be redirected because of an incorrect address, the extra shipping cost is your responsibility.

9. Contact

Alien Industrial Solutions (NowServingEarth / Alien Fab Lab)
Idaho Falls, Idaho
Email: info@alienindustrialsolutions.com

These policies are under review and may be updated.